TEST OUR QUALITY AND TAKE ADVANTAGE OF FREE SHIPPING AND RETURNS UNTIL THE 1TH OF JULY

CUSTOMER SERVICE

This section contains the information necessary for payments, terms and conditions, shipping, returns and exchanges, refunds and privacy.

For any other request, please contact us directly from Monday to Friday, from 9 am to 1 pm and from 2 pm to 6 pm.

Telephone: +39 349 5175750 +39 347 8388647
E-mail: eddaberg@eddaberg.com

PAYMENT

We accept the following forms of payment.

PAYPAL
The customer can make payment through a personal PayPal account or by choosing not to register for the PayPal service and paying in secure fashion through credit card or prepaid card. For details and registration methods, visit www.paypal.it.

CARTE DI CREDITO
You can use the following credit cards:
- Visa
- Mastercard
- American express
- Diners

BANK TRANSFER
Bank Transfer in favor of Berg Orange S.r.l. on CARIPARMA S.p.A., Agenzia Lucca (LU) - Via Vittorio Veneto, IBAN: IT 09 C 06230 13704 000035394202 BIC: CRPPIT2P428

CASH-ON-DELIVERY – VALID ONLY FOR ITALY
Should you choose to pay COD, a contribution of € 6 will be added to the total amount for related fees.

SHIPPING

Shipping is prevalently through GLS express courier. Orders are usually processed within 48 hours on weekdays and the GLS courier takes on average 2 working days to deliver throughout Italy. In some cases, delivery times may be subject to changes.
Together with the order confirmation message, you will also receive a tracking number that will allow you to follow your shipment step-by-step.
Shipping costs:

ITALY
For orders below € 250, fixed fee of € 8 for all of Italy (except the smaller islands, the Venice Lagoon and difficult-to-reach areas, for which a supplement of € 13 euro will be applied).
Free shipping for orders equal to or over € 250, except the smaller islands, the Venice lagoon and difficult-to-reach areas.

EUROPE
Costs calculated based on the destination of the goods.

EXTRA-EUROPEAN COUNTRIES
Costs calculated based on the destination of the goods.

For reasons connected to customs and to its considerable delays (both incoming and outgoing), the company has decided not to ship to Switzerland, Norway and Liechtenstein.

RETURNS AND EXCHANGES

If you are not satisfied with your purchase or if you want to exchange your purchase, contact us at the following email address: eddaberg@eddaberg.com, specifying the following information:

  • First name and last name;
  • Telephone number;
  • Order ID number;
  • Code number of the article you are returning or exchanging;
  • Do you wish to exchange the product or be refunded;
  • Reasons for returning or exchanging the product.

As soon as we receive your request, you will be informed of the address where to ship the goods. You will be charged for shipping costs for returns and exchanges.

Products can be returned or exchanged within 14 days of the date of receipt of the package.

The company shall refund the price of the goods in whole, as long as these have not been worn, used or damaged. We therefore ask you to ascertain that the articles are in the same condition as when your received them, bearing their product ID tag and seal. We also ask you to prepare the package duly sealed and to follow the instructions that we will send you after your request for return or exchange is received.

We reserve the right to refuse, at our discretion, returns or exchanges notified or shipped after the above-mentioned deadline, or returns or exchanges that are not compliant with the above-mentioned requisites.

If the above conditions are met, the company will refund the goods at no added costs within fourteen days from receipt of the package.

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